Use technology to streamline back-office processes with lower cost, greater efficiency; many people today prefer self-service options A famous scene from "I Love Lucy" has Lucille Ball and co-star Vivian Vance working in a candy factory wrapping chocolates barreling down a conveyer belt. The production line speeds up until the pair is overwhelmed, stuffing candies in their mouths and down their shirts. The iconic scene, now more than a half century old, illustrates a still very relevant point. There are activities humans handle better than machines, and others where machines have the advantage. The current digital transformation is bringing many tools to the market that… Read More